- Calling existing and potential customers to persuade them to purchase company services.
- Accurately recording details of student enrolments. Generating promising leads for the outside sales team to pursue.
- Managing customer accounts by ensuring that existing customers remain satisfied with company services.
- Developing and sustaining solid relationships with customers to encourage repeat business..
- Developing in-depth knowledge of services to make suitable recommendations based on customers' needs and preferences.
- Continually meeting or exceeding daily and monthly targets with respect to call volume and sales.
- Proven experience working as a telesales executive.
- Proficiency in all Microsoft Office applications.
- Strong negotiation and consultative sales skills.
- Excellent organizational and problem-solving skills.
- Effective communication skills.
- Exceptional customer service skills.